Privacy Policy

1. Introduction

CV Clicco Niroga ("we", "us", or "our") operates CSBOT CLICCO, an AI-powered customer service platform that integrates with WhatsApp Business Platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using CSBOT CLICCO, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and complying with applicable data protection laws, including requirements set forth by Meta Platforms, Inc. for WhatsApp Business Platform usage.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email, username, password)
• Business information for bot configuration
• Product and service information you upload to the platform
• Customer support inquiries and communications

2.2 Information Collected Through WhatsApp

• WhatsApp phone numbers of end-users who interact with your business
• Message content exchanged between end-users and your business via WhatsApp
• Message metadata (timestamps, delivery status, read receipts)
• Media files shared in conversations (images, documents, audio)

2.3 Automatically Collected Information

• Log data (IP address, browser type, access times)
• Device information
• Usage patterns and analytics

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered customer service platform
• AI Processing: To process messages using artificial intelligence for automated responses and customer assistance
• Order Management: To facilitate order processing, shipping calculations, and transaction management
• Communication: To send service-related notifications, updates, and support responses
• Analytics: To analyze usage patterns and improve our services
• Compliance: To comply with legal obligations and WhatsApp Business Platform policies
• Security: To detect, prevent, and address technical issues and security threats

4. Information Sharing and Disclosure

We may share your information with the following parties:

4.1 Third-Party Service Providers

• Meta Platforms, Inc. (WhatsApp): Message data is processed through WhatsApp Business Platform in accordance with WhatsApp's terms and privacy policy
• AI Service Providers: Message content may be processed by AI providers (such as OpenAI) to generate automated responses. These providers are bound by strict data processing agreements
• Cloud Infrastructure: Data is stored on secure cloud servers with appropriate security measures
• Payment Processors: For transaction processing, if applicable

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account information is retained while your account is active
• Chat history and message data are retained for business operations and may be deleted upon request
• Transaction records are retained as required by applicable laws
• Analytics data may be retained in anonymized form for service improvement

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and audit logging
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. WhatsApp Business Platform

Our service uses the WhatsApp Business Platform provided by Meta Platforms, Inc. By interacting with businesses through our platform via WhatsApp, you acknowledge that:

• Your messages are processed through WhatsApp's infrastructure
• WhatsApp's own privacy policy applies to your use of WhatsApp
• We comply with WhatsApp Business Policy and Commerce Policy
• Businesses using our platform are responsible for their own compliance with applicable laws

For more information about WhatsApp's data practices, please review:

• WhatsApp Privacy Policy
• WhatsApp Business Policy

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: